Are You In The Wrong Business


The Bottom Line

Read time: 3.5 minutes.

Hey Reader,

I hate to say this, but… actually, no, I’ll just say it:

👉 If you're in a market and you don’t know what your prospects truly want, you might be in the wrong business.

There. It’s out.

Now let me explain why this is such a big deal, and how to fix it fast.

Because you don’t need a PhD in psychology, a thousand-dollar customer avatar worksheet, or ChatGPT to decode what your ideal clients actually want.

What you do need?

📞 Real conversations
🧠 Pattern recognition
🎯 A pulse on your people

Let’s break this down.

Step 1: You Should Know What Your Market Wants (Even If They Can’t Articulate It)

Look, your clients might not be able to describe what they want clearly. That’s normal.

They might say they want:

  • More leads
  • Better branding
  • Increased visibility

But what they really want is:

  • To stop feeling stuck and overlooked
  • To be taken seriously as an authority
  • To charge more without feeling like an imposter

It’s your job to translate vague desires into clear, compelling outcomes, and then turn those into powerful marketing.

This is what separates average marketers from elite ones.

You don’t wait for the client to hand you a bullet-point list of “here’s exactly what I need.”

You listen between the lines.
You observe patterns.
You spend enough time in the trenches that you just know.

I can tell you, for example, what high-ticket clients really want, not because I read a white paper about it, but because I’ve had hundreds of calls with them.

They want…
✅ More clients without working harder
✅ Confidence in their offer and positioning
✅ To feel like a premium brand instead of a commodity
✅ A way to market that doesn’t make them hate their life

That’s not coming from theory. That’s lived experience.

Step 2: If You Don’t Know, You’re Not Listening Enough

Now, if you're reading this and thinking, “I’m not sure what my market really wants…”
That’s not a red flag.
That’s a wake-up call.

The solution isn’t complicated.

Start doing this:
✅ Have more direct conversations with your customers
✅ Stop obsessing over what you want to say, and start listening to what they’re already saying
✅ Ask more questions, more often

My friend Todd Herman used to do this every single day:

📞 He’d pick up the phone and randomly call one of his past customers.

Not to sell.
Not to pitch.
Just to check in.

“Hey, just wondering how the program’s going. What’s working? What’s frustrating? Anything unexpected come up?”

No script. No agenda. Just genuine curiosity.

What did he get from that?

  • Real insight into client language
  • New product ideas
  • Sticky pain points to solve
  • Emotional context for copy and content

That’s how you develop marketing that hits like a heat-seeking missile.

Step 3: Skip the Surveys, Start the Conversations

Surveys are great in theory. But nothing beats real-time conversations.

You don’t need 1,000 responses to get clarity. You need 10 honest chats.

Try this:

  • Pick 5 past clients you liked working with
  • Send them a quick message:
    “Hey, I’m refining my offer. Would love to hear what stood out to you most about our work together, or what nearly stopped you from moving forward. Got 15 mins this week?”

You’ll be shocked by what comes out of their mouths.

And the best part?
You’re not guessing anymore.
You’re now marketing from the inside out, not the outside in.

Step 4: If You’re Out of Touch, It’s Time to Get Back in the Trenches

If you feel disconnected from your audience…
If your messaging is falling flat…
If your offer isn’t converting like it used to…

The answer probably isn’t:
❌ New funnel
❌ More content
❌ Higher ad spend

The answer is:
✅ More client conversations

Rebuild that connection.
Feel the pulse of the people you serve.
Listen, learn, adapt.

Because if you’re not deeply in tune with your market, you’re building a business on assumptions.
And assumptions don’t scale.

Final Thought: Marketing That Converts Starts With Listening

If you want to create messaging that resonates…
If you want offers that sell themselves…
If you want to actually feel like an authority in your market…

Then stop trying to guess what your people want.
Get on the phone.
Have the conversations.
Listen deeper.

You don’t need a new strategy.
You need more proximity to the people you serve.

Because when you know them better than they know themselves, your marketing becomes effortless.

Now go talk to your people.

Nicholas “In The Trenches” Kusmich

P.S. Ready For More Calls On Your Calendar?
The best way I can help you is by showing you how to get more QUALIFIED sales leads, at much lower costs, without using an old, outdated traditional funnel... Interested? Learn more here → https://scale.nicholaskusmich.com/fast-track





























































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Nicholas Kusmich

Founder of the H2H Media Group is best known as a Leading Digital Advertising Strategist and for having the highest ROI's in the industry (up to 30,973.32%). Working with A-List clients, including top thought-leaders, NYT Best Selling Authors, Top Inc 500, and fast-growth companies, he creates advertising campaigns that don’t suck and allow you to scale your business at will. Get a free copy of his bestselling book GIVE and subscribe to his newsletter at https://www.nicholaskusmich.co/

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